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拜泉县法律援助中心积极开展案件质量督察回访活动_拜泉_拜泉县

作者: 互联网 时间: 2018-11-28

  为了不断提高法律援助办案质量,规范法律援助办案程序,拜泉县法律援助中心于2018年11月22日对办理的民事诉讼68个案件进行电话回访。其中回访51件,因电话不通、停机等原因有17个受援人无法回访,回访率达到75%。此次回访重点针对受援人对案件承办人员办理法律部援助案件的工作准备情况、调查取证情况、受援人的满意程度和对法律援助工作有什么意见和建议等做了详细了解。根据回访统计,受援人对法律援助案件承办人员服务情况和办案质量均表示满意,没有发现收费、请吃和违纪办理的现象。

  此次回访活动,深入地了解了承办人员的履职情况,倾听了受援人对法律援助工作的意见和建议,对进一步做好法律援助工作、提高法律援助案件质量、维护受援人的合法权益、促进和谐社会起到了积极的推动作用。


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